Refunds & Returns Policy

If you have a question about refunds & returns, please include your order number, full name on order, and/or email in relation to order. You can contact us.

RETURNS

(If Applicable)

 

Currently we deal with returns on case by case basis, if in your case we are unable to take your item back, we will simply give you a refund and let you keep the damaged item.

REFUNDS

(If Applicable):

 

Refunds are only available on damaged goods upon arrival or missing orders/lost packages (tracking number must prove package misplacement). Customer must contact us within 2 business days of receiving the item with photo evidence of damaged or missing goods.

 

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.  

 

LATE OR MISSING REFUNDS

(If Applicable):

 

1. If you haven’t received a refund yet, check your bank account once more.
2. Contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank, there is often some processing time before a refund is accepted.
4. If you have successfully completed all of the mentioned steps and you still have not received your refund yet, 
   please contact us at pillowmillow@mail.com with your name and order number.